Customer Service

At Wade Living, we want your shopping experience to be as thoughtful and enjoyable as the pieces you bring home. Whether you have a question about a product, need assistance with an order, or would like help with a return, we're here to help.

For assistance, please use the contact form on this page or email support@wadeliving.com.

Customer Service Hours

Monday–Friday: 9:00 AM–4:00 PM Central Time (CT)

Response Time: We aim to respond within 24–48 business hours.

Messages received outside business hours or on holidays will be addressed on the next business day.

Track Your Order

Looking for an update on your purchase?

Visit our Track Your Order page to check your shipment status and view available tracking information.

If your order ships in multiple packages, each shipment will have its own tracking number.

Returns & Cancellations

We understand that plans can change. For your convenience, eligible returns and cancellations can be requested directly through your Wade Living customer account.

Cancel an Order

Visit your Orders page, select the applicable order, and choose Cancel items if the option is available.

Self-service cancellations are available for eligible orders that have not entered fulfillment. Approved cancellations are refunded to the original payment method.

Request a Return

Visit your Orders page, select your order, and choose Return items to begin a return request.

Returns require approval before items are shipped back. Please do not send an item without receiving return instructions.

Need Additional Assistance?

If the cancellation or return option is unavailable, please contact Customer Service using the form below or by email. Include your order number and a brief explanation of your request.

For complete details regarding eligibility, return windows, item conditions, applicable fees, and refunds, please review our Return & Refund Policy.

Oversized or freight-shipped items may require additional return arrangements. Instructions will be provided when applicable.

Contact Customer Service

To help us assist you as efficiently as possible, please include the following information when submitting your request:

  • Order number, if your question concerns an existing purchase

  • Product name or SKU, when applicable

  • Description of your question or concern

  • Photos of the item and packaging, if reporting damage or an incorrect item

  • Preferred resolution, such as a return, refund, or cancellation

You can reach us using the contact form below or by emailing support@wadeliving.com.

We appreciate your patience and the opportunity to assist you.