Refund policy

At Wade Living every item is selected with care — from contemporary home essentials to character‑rich vintage pieces. We want you to feel confident in your purchase and stand behind the accuracy and condition of the items we offer.

Return Window

Standard customers: You may request a return within 14 days of the date the item is delivered.

EU customers: You have a statutory right of withdrawal. This gives you 14 days to cancel or return your order for any reason, starting from the delivery of the last item in your order.

Cancellations: Orders may be cancelled until the item has been fulfilled.

European Union 14‑Day Cooling‑Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a justification. The 14‑day period starts from the delivery of the last item in your order. To exercise this right, notify us via the returns portal or by emailing support@wadeliving.com with your order number and a clear statement of your decision to withdraw. Returned items must be in the same condition you received them — unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase. The right of withdrawal does not apply to certain items listed in the Exclusions and Non‑Returnable Items section below.

How to Notify Us and Start a Return

Returns portal: Submit a request through our returns portal (link available in your account and site footer).
Email: Email support@wadeliving.com with your order number, photos of the item and packaging, and a brief description of the issue.
Approval required: Returns must be approved before you send the item back. Items sent without prior approval cannot be accepted.

Return Shipping and Restocking Fee

Return shipping: Unless the item is faulty, damaged in transit, or not as described, return shipping costs are the customer’s responsibility. If an item is faulty, damaged in transit, or not as described, we will cover reasonable return shipping costs or provide a prepaid return label.
Restocking fee: A 25% restocking fee applies to all approved returns (standard and EU). The restocking fee will be deducted from your refund and will be disclosed to you before you confirm the return.
Refund of return shipping: If we cover return shipping because the item is faulty, damaged, or not as described, we will reimburse reasonable return shipping costs or provide a prepaid label.

Exclusions and Non‑Returnable Items

We do not accept returns for the following unless the item is faulty or not as described:

Custom or personalized items
Perishable goods such as food, flowers, or plants
Sealed hygiene or personal care products once opened
Vintage or collectible items due to their fragile nature
One‑of‑a‑kind handmade pieces
Hazardous materials, flammable liquids, or gases
Sale items and gift cards unless otherwise stated

Returned items must be in the same condition you received them — unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase.

Return Conditions, Inspections, and Exchanges

Condition: Returned items must be returned in the same condition in which they were received. Whenever possible, please use the original packaging.
Inspection: Once we receive and inspect the returned goods, we will notify you of approval or denial. If the item was damaged in transit, we may ask you to assist with the carrier’s inspection or insurance process and to provide additional photos or retain packaging until the claim is resolved.
Exchanges: We do not offer direct exchanges. If you want a replacement, please complete the return process (if eligible) and place a new order for the replacement item.

Refunds

Timing: Refunds are issued within 14 days of our receipt of the returned goods.
Method: Refunds are issued to the original payment method. The 25% restocking fee and any non‑refundable return shipping (when the customer is responsible) will be deducted from the refund. Your bank or card provider may require additional time to finalize the posting.
Condition disputes: If we determine an item was returned in a condition that differs materially from how it was received, we reserve the right to refuse the refund or apply an additional deduction to cover diminished value.
Delays: If more than 15 business days have passed since your refund was approved, contact us at support@wadeliving.com or +1 316‑710‑6913.

Additional Notes

Proof of purchase: Keep your receipt or order confirmation — it may be required to process a return.
Pre‑disclosure: Any fees or special return conditions will be clearly disclosed to you before you confirm a return.