Return and Refund policy

Last Revised: October 9, 2026

These policies are provided by Wade Living LLC, the legal entity operating Wade Living.

At Wade Living, we thoughtfully select vintage and complementary home and lifestyle pieces for their character, quality, and individuality. We want you to feel confident in your purchase and understand our return policies before placing an order.

Returns at a Glance

Return window: 14 days from delivery for eligible merchandise.
Return shipping: Customer responsibility for ordinary change-of-mind returns.
Restocking fee: 25% of the returned merchandise price for eligible change-of-mind returns, except where prohibited by applicable law.
Refund method: Original payment method.
Refund processing: Generally within 14 days after receipt and inspection of an eligible return, subject to applicable law.
Final Sale: Certain products are not eligible for change-of-mind returns and will be clearly identified before purchase.
Damaged or misdescribed merchandise: Handled separately without a restocking fee.

Return Eligibility

Customers may request a return within 14 days of delivery for eligible merchandise.

To qualify for a standard return, merchandise must be returned in substantially the same condition in which it was received, unused, and accompanied by any original accessories, components, and packaging whenever reasonably possible.

All standard returns require prior authorization from Wade Living. Return requests must be submitted within the applicable return window, and approved returns must be shipped according to the instructions provided.

Merchandise returned without authorization may be refused, except where applicable law provides otherwise.

Certain products may be designated Final Sale and are excluded from ordinary change-of-mind returns.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

Vintage & One-of-a-Kind Merchandise

Vintage merchandise is the foundation of Wade Living's collection. Many pieces are unique and may exhibit characteristics consistent with their age, history, materials, and previous use.

These characteristics may include minor surface wear, patina, variations in color or finish, and other signs of age.

We make every effort to accurately represent merchandise through product descriptions and photographs. Age-related characteristics that are accurately disclosed are not automatically considered defects.

Unless specifically designated Final Sale, vintage and one-of-a-kind merchandise may be returned under our standard return eligibility requirements.

If an item arrives with undisclosed damage or is materially different from its description, please contact Customer Service so we can review the issue.

Final Sale Merchandise

Certain products may be designated Final Sale due to their condition, fragility, unique characteristics, or other product-specific considerations.

Final Sale merchandise is not eligible for change-of-mind returns or exchanges.

Products subject to this restriction will be clearly identified as Final Sale on their product pages before purchase.

Final Sale restrictions do not override applicable consumer protection laws or statutory rights relating to defective, damaged, or materially misdescribed merchandise.

How to Request a Return

To begin a return, visit our Returns Portal or access your order through your Wade Living customer account.

You may also contact support@wadeliving.com with your order number and reason for requesting a return.

For damaged, defective, or incorrect merchandise, please include photographs of the item and packaging when available.

Once your request has been reviewed, we will provide return instructions if the item is eligible.

Please do not ship merchandise back before receiving return instructions, except where applicable law permits otherwise.

Return Shipping & Restocking Fees

Return Shipping

For eligible change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and appropriate protective packaging, particularly for vintage, fragile, or one-of-a-kind merchandise.

If merchandise is defective, damaged in transit, incorrect, or materially not as described, Wade Living will arrange an appropriate resolution, including reasonable return shipping costs when a return is required.

Restocking Fee

A 25% restocking fee applies to eligible change-of-mind returns, except where prohibited by applicable law.

Because many Wade Living pieces are one of a kind, completed purchases result in merchandise being removed from active inventory and advertising. Returned merchandise requires additional inspection, handling, relisting, and preparation for resale.

The restocking fee helps offset these operational costs.

The fee is calculated on the returned merchandise price and deducted from the applicable refund.

The restocking fee is disclosed in this policy and will also be identified during the return process.

The restocking fee does not apply to qualifying returns involving defective, damaged, incorrect, or materially misdescribed merchandise.

Statutory consumer rights, including any applicable cancellation or withdrawal rights, take precedence over this fee.

Damaged, Defective, or Incorrect Merchandise

We take care when preparing and packaging orders, particularly vintage glassware, ceramics, and other fragile items.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact support@wadeliving.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the merchandise and packaging when available.

Please retain the original packaging while we review the issue, if practical.

We may request additional information to assist with our review or a carrier claim.

Depending on the circumstances and applicable law, an appropriate resolution may include a refund, replacement when available, or another remedy.

No restocking fee applies to qualifying claims. Customers will not be required to bear return shipping costs where Wade Living is legally responsible for the issue.

Refunds & Exchanges

Refunds

Once an eligible return is received and inspected, we will notify you of its status.

Approved refunds are issued to the original payment method, generally within 14 days after receipt and inspection of the returned merchandise, unless applicable law requires earlier processing.

Any applicable restocking fee or other lawful deduction will be reflected in the refund amount.

Your financial institution may require additional time to post the refund.

Original shipping charges are generally nonrefundable for ordinary change-of-mind returns, except where applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved, please contact Customer Service.

Returned Item Condition

Returned merchandise will be inspected upon receipt.

Items must be returned in substantially the same condition in which they were received. If merchandise has been used, altered, damaged after delivery, or returned with missing components, Wade Living may reduce or deny a refund where permitted by applicable law.

For vintage merchandise, condition will be evaluated in relation to the item's condition at the time of sale, including any characteristics disclosed in the original product listing.

Exchanges

Due to the unique and frequently changing nature of our inventory, Wade Living does not offer direct exchanges.

If you would like a different item, please complete an eligible return and place a separate order.

Cross-Border Returns & Customs

Wade Living accepts eligible returns from customers in the United States and Canada under the same return eligibility requirements outlined in this policy, subject to applicable law.

For returns shipped from Canada, customers are responsible for return shipping costs associated with ordinary change-of-mind returns.

Import duties, customs taxes, brokerage fees, and other charges paid to government authorities or third-party service providers may not be refundable by Wade Living. Customers may need to contact the appropriate authority or service provider regarding potential reimbursement.

Where Wade Living is responsible for damaged, defective, incorrect, or materially misdescribed merchandise, return shipping costs and applicable refunds will be handled in accordance with this policy and applicable consumer protection laws.

Nothing in this policy limits consumer rights or remedies that cannot legally be waived under applicable law.

Proof of Purchase & Shipping Claims

Please retain your order confirmation or purchase receipt, as proof of purchase may be required when requesting a return or refund.

For merchandise damaged during shipping, Wade Living may request photographs of the product, packaging, and shipping materials to assist with evaluating the issue or filing a carrier claim.

Customers may be asked to retain packaging materials temporarily while a claim is reviewed.

Carrier claim procedures do not limit applicable consumer rights or remedies.