Return and Refund policy

Last Revised: August 14, 2026

These policies are provided by Wade Living LLC, the legal entity operating Wade Living.

Returns at a glance

  • Return window: 14 days from delivery.

  • Return shipping: Customer pays unless the item is faulty, damaged in transit, or not as described.

  • Refund method: Refund to the original payment method within 14 days of our receipt and inspection.

  • Restocking fee: 25% on approved returns unless the return is due to fault, damage, or misdescription. (See EU carve‑out below.)

  • Condition: Items must be unworn/unused, with tags and original packaging when possible.

Return Window

You may request a return within 14 days of the date the item is delivered. This single rule applies to all customers worldwide.

European Union customers If your order ships to an EU address, you also have a statutory 14‑day right of withdrawal that begins on the day the last item in your order is delivered. To exercise this right, follow the steps in How to Start a Return below. Certain exclusions apply (see Exclusions and Non‑Returnable Items). For returns made under the EU right of withdrawal, see the EU carve‑out below for restocking fee and refund details.

How to Start a Return 

  • Returns portal: Submit a request through our returns portal at https://account.wadeliving.com or via Your Account → Orders → Start a return.

  • Email: Email support@wadeliving.com with your order number, photos of the item and packaging, and a brief description of the issue.

  • Approval required: All returns must be approved before you ship the item. Items sent without prior approval may be refused and returned at your expense.

  • What we need: Order number, photos showing the item and packaging, and a short explanation of the reason for return.

Return Shipping and Restocking Fee

  • Customer‑paid returns: Unless the item is faulty, damaged in transit, or materially not as described, return shipping costs are the customer’s responsibility.

  • Faulty or misdescribed items: If an item is faulty, damaged in transit, or not as described, we will cover reasonable return shipping costs or provide a prepaid return label. If you pay to return a qualifying faulty item, we will reimburse reasonable postage upon receipt of the original receipt. Reimbursements are processed with your refund.

  • Restocking fee: A 25% restocking fee applies to all approved returns unless the return is due to a fault, damage in transit, or misdescription. The restocking fee will be deducted from your refund and will be clearly disclosed in the returns portal before you confirm the return.

EU carve‑out (important): For returns made under the EU statutory right of withdrawal, we will refund the full amount paid (including standard delivery costs) in accordance with EU law. The 25% restocking fee does not apply to EU right of withdrawal returns, except where the returned item’s value has been diminished by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; in such cases we will provide a clear explanation and evidence of any deduction.

Refund Method and Timing

  • Method: Refunds are issued to the original payment method used for the purchase.

  • Timing: We issue refunds within 14 days of our receipt and inspection of the returned goods. Your bank or card provider may require additional time to post the refund. For EU right of withdrawal returns, refunds will be processed in accordance with EU law.

  • Delays: If more than 15 business days have passed since your refund was approved, contact support@wadeliving.com.

Item Condition, Inspections, and Exchanges

  • Condition required: Returned items must be returned in the same condition you received them — unworn or unused, with tags, and in original packaging whenever possible.

  • Inspection: We inspect returns on receipt. If an item is returned in a materially different condition, we may refuse the refund or apply an additional deduction to cover diminished value. Examples of materially different condition: visible signs of wear, stains, odors, missing tags, or damage caused by use beyond normal inspection.

  • Exchanges: We do not offer direct exchanges. To replace an item, complete the return (if eligible) and place a new order.

Exclusions and Non‑Returnable Items

We do not accept returns for the following unless the item is faulty or not as described:

  • Custom or personalized items

  • Perishable goods such as food, flowers, or plants

  • Sealed hygiene or personal care products once opened

  • One‑of‑a‑kind handmade pieces and fragile vintage collectibles

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards unless otherwise stated

European Union Right of Withdrawal (detailed)

  • 14‑day right: If your order ships to the EU, you may cancel or return your order for any reason within 14 days of delivery of the last item.

  • How to exercise: Notify us via the returns portal or email support@wadeliving.com with your order number and a clear statement of your decision to withdraw. Returned items must meet the condition requirements above. Certain exclusions listed above still apply. For EU returns, refunds will be processed in accordance with EU consumer protection rules; see the EU carve‑out above regarding restocking fees and diminished value.

Proof of Purchase and Carrier Claims

  • Proof required: Keep your receipt or order confirmation; it may be required to process a return.

  • Carrier issues: If an item is damaged in transit, we may ask you to assist with the carrier’s inspection or insurance process and to retain packaging and photos until the claim is resolved.

Pre‑disclosure and Fees

Any fees (including the 25% restocking fee) or special return conditions will be clearly disclosed to you in the returns portal before you confirm a return.

Contact for Returns and Questions

  • Email: support@wadeliving.com

  • Phone (business line only): +1 316‑710‑6913 — this line is for business inquiries and is not monitored for customer support.

  • Returns portal: https://account.wadeliving.com

What to Expect When You Return

Submit a return request → Receive approval and return instructions → Ship item using the agreed method → We inspect the item → Refund issued to original payment method within 14 days of receipt (less any disclosed fees).