Shipping policy

Last Revised: October 9, 2026

These policies are provided by Wade Living LLC, the legal entity operating Wade Living.

At Wade Living, we take care in preparing and shipping each order. Because our collection includes vintage, one-of-a-kind, and occasionally fragile merchandise, some items require additional attention to ensure they are packaged appropriately for delivery.

Shipping at a Glance

  • Order processing: Typically 2–5 business days after order confirmation.

  • U.S. delivery transit: Typically 5–10 business days after shipment.

  • Canada delivery transit: Typically 10–20 business days after shipment, with additional time possible for customs processing.

  • Shipping destinations: United States, including Alaska, Hawaii, and eligible U.S. territories, and Canada.

  • Shipping carriers: USPS, UPS, FedEx, and DHL.

  • Shipping costs: Calculated and displayed at checkout.

  • Address requirements: A physical street address is required. We do not ship to PO boxes.

Delivery times are estimates and may vary based on merchandise, destination, carrier service, customs processing, and other shipping conditions.

Complimentary Shipping & Exclusions

Wade Living offers complimentary standard shipping on eligible U.S. merchandise orders of $49 or more.

Select merchandise, including certain products fulfilled by our partner suppliers, may be excluded from complimentary shipping. Applicable shipping charges for excluded products are calculated separately and displayed at checkout.

Orders containing both eligible and excluded merchandise may qualify for complimentary shipping on eligible items, while additional shipping charges may apply to excluded products.

All applicable shipping charges are displayed at checkout before an order is completed.

Order Processing & Handling

Most orders are prepared and transferred to the shipping carrier within 2–5 business days after order confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Vintage, fragile, oversized, or specialty merchandise may require additional processing time due to packaging and handling considerations.

Orders placed on weekends or holidays generally begin processing on the next business day.

If you require an order by a particular date, please contact support@wadeliving.com before purchasing. We can review available options, although expedited processing or delivery cannot be guaranteed.

Shipping Methods & Delivery Estimates

Wade Living works with established shipping providers, including USPS, UPS, FedEx, DHL, and their delivery partners.

Carrier selection depends on the item's size, weight, value, destination, and available shipping services.

United States

Most domestic shipments have an estimated carrier transit time of 5–10 business days after shipment.

Canada

Most shipments to Canada have an estimated carrier transit time of 10–20 business days after shipment.

Canadian customs processing, inspections, and local delivery services may extend delivery times.

Understanding Delivery Estimates

Order processing time and carrier transit time are separate.

For example, an order requiring three business days for processing and seven business days in transit would have an estimated delivery time of approximately ten business days from order confirmation.

Delivery estimates are not guaranteed. Actual delivery may be affected by weather, carrier operations, holidays, customs processing, or other circumstances.

Any delivery timeframe or deadline required by applicable law will be honored.

Shipping Destinations & Restrictions

Wade Living currently ships to addresses within the United States and Canada.

U.S. shipping includes Alaska, Hawaii, and eligible U.S. territories, subject to carrier availability and merchandise restrictions.

We do not currently offer direct shipping through our website to destinations outside the United States and Canada.

Available shipping destinations and eligible delivery services are determined at checkout.

Certain merchandise or destinations may be restricted due to carrier limitations, package dimensions, customs regulations, or other shipping requirements.

A physical street address is required for delivery. We do not currently ship to PO boxes.

If you experience difficulty selecting a shipping destination or completing checkout, please contact support@wadeliving.com.

Shipping Rates & Handling Fees

Shipping costs are calculated at checkout based on factors such as merchandise size, weight, destination, carrier rates, and packaging requirements.

Shipping charges may include handling costs associated with preparing and protecting merchandise for transit.

Any applicable free-shipping or flat-rate promotions will be reflected at checkout when eligibility requirements are met. Certain merchandise may be excluded from these promotions, as outlined in the Complimentary Shipping & Exclusions section above.

Oversized, unusually fragile, or specialty merchandise may require additional shipping arrangements or a custom quote.

If additional charges or arrangements are necessary after an order is placed, we will contact you to discuss available options before proceeding. We will not charge additional shipping fees without your authorization.

Vintage, Fragile & Oversized Merchandise

Many Wade Living pieces are vintage, limited in availability, or one of a kind.

We take additional care when packaging fragile merchandise, including glassware, ceramics, decorative objects, and other delicate pieces.

Certain items may require additional protective materials, specialized packaging, or extended handling time.

Large or heavy merchandise may require freight shipping, scheduled delivery, or other special arrangements.

When applicable, additional shipping requirements will be communicated before shipment.

Order Tracking & Multiple Shipments

Once your order has shipped, tracking information will be provided through your order confirmation or shipping notification when available.

You can also review your order status through your Wade Living Account at https://account.wadeliving.com/.

Orders containing multiple items may be shipped in separate packages when necessary to protect merchandise or accommodate shipping requirements.

Separate tracking information will be provided for individual shipments when available.

Certain high-value or specialty shipments may require a signature upon delivery.

Delivery Delays & Missing Packages

Although we work with established shipping providers, delays can occasionally occur due to weather, transportation disruptions, customs processing, carrier operations, or other circumstances.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking the delivery location, nearby entrances, building management, and any available carrier delivery details.

If the package remains missing, please contact support@wadeliving.com with your order number.

We will review the available tracking information and work with the shipping carrier to investigate.

Delivery confirmation alone does not override any rights or remedies available under applicable law.

Lost or Damaged Shipments

Damaged Merchandise

If your order arrives damaged, please contact support@wadeliving.com as soon as reasonably possible.

Include your order number, a description of the damage, and clear photographs of the merchandise and original packaging when available.

Please retain packaging materials temporarily, if practical, while we review the issue.

We will evaluate the circumstances and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Lost Shipments

If your shipment appears to be lost in transit, please contact Customer Service.

We will investigate the shipment with the carrier and determine an appropriate resolution based on the circumstances and applicable law.

Carrier investigations and claims do not eliminate Wade Living's obligations under applicable consumer protection laws.

Shipping Addresses & Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout, including apartment, suite, or unit numbers when applicable.

Incorrect or incomplete addresses may result in delays, additional shipping charges, or unsuccessful delivery attempts.

If you notice an address error after placing an order, please contact support@wadeliving.com as soon as possible.

Address changes may not be possible once an order has entered fulfillment or been transferred to the carrier.

Responsibility for lost or undelivered merchandise will be determined according to the circumstances of the shipment and applicable law.

Canadian Shipping, Duties & Customs

Wade Living offers shipping to eligible addresses in Canada, subject to merchandise eligibility, carrier availability, and applicable import requirements.

Orders shipped to Canada may be subject to import duties, Goods and Services Tax (GST), Harmonized Sales Tax (HST), provincial taxes, customs brokerage fees, or other charges imposed by Canadian authorities or shipping providers.

Unless expressly collected or included at checkout, these charges are the responsibility of the recipient and are not included in Wade Living's merchandise prices or shipping fees.

Import charges may be assessed by Canadian customs authorities or collected by the shipping carrier before or upon delivery.

Wade Living cannot guarantee the amount of duties, taxes, or processing fees that may be assessed.

Customs inspections and import processing may result in additional delivery time.

Certain vintage, fragile, oversized, or restricted merchandise may not qualify for shipment to Canada.

Customers are responsible for providing any information reasonably required for customs clearance and accepting applicable import charges, subject to applicable consumer protection laws.

If a shipment is refused or returned because applicable import charges are not paid, any refund or additional shipping charges will be determined according to the circumstances, our Return & Refund Policy, and applicable law.

Order Cancellations & Returns

Eligible orders may be canceled before they enter fulfillment.

Once fulfillment has begun, cancellation may no longer be available.

You can review your order and any available self-service cancellation options through your Orders page at https://account.wadeliving.com/orders.

Returns, refunds, and Final Sale restrictions are governed by our Return & Refund Policy at https://wadeliving.com/policies/refund-policy, subject to applicable consumer rights.

Contact & Customer Support

For questions about shipping, delivery estimates, tracking, damaged merchandise, or missing orders, please contact Wade Living Customer Service.

Email: support@wadeliving.com

Customer Account: https://account.wadeliving.com

Customer Service: https://wadeliving.com/pages/customer-service

We appreciate your understanding of the additional care involved in preparing and shipping thoughtfully collected vintage and distinctive home merchandise.