Shipping policy

Last Revised: August 14, 2026

These policies are provided by Wade Living LLC, the legal entity operating Wade Living.

Processing (handling) time: 2–5 business days from order confirmation.
U.S. transit time (after shipment): 5–10 business days for most destinations.
International transit time (after shipment): 10–20 business days (customs may add time).
Where we ship: United States (including Alaska, Hawaii, and U.S. territories) and select international destinations; availability is shown at checkout.
Carriers we use: USPS, UPS, FedEx, DHL (carrier chosen based on item size, destination, and service reliability).
PO boxes: We cannot ship to PO boxes; a physical street address is required.

Handling time (fulfillment): Most orders are prepared and handed to the carrier within 2–5 business days. Handling time may be longer for large, fragile, or vintage items that require special packaging.
What “business days” means: Monday–Friday, excluding public holidays.
Expedited handling: For urgent orders, contact support@wadeliving.com before placing your order and we’ll advise whether faster handling is possible.

United States: Most U.S. orders arrive within 5–10 business days after shipment. Transit varies by carrier, service level, and destination.
International: Most international orders arrive within 10–20 business days after shipment; customs processing and local carrier handling can extend delivery.
Combined timeline example: If an order has a 3‑day handling time and a 7‑day transit time, expect delivery in about 10 business days from shipment date. We always show estimated delivery at checkout.

Where we ship: We ship to the United States (including Alaska, Hawaii, and U.S. territories) and to a selection of international countries. The list of available countries is shown at checkout.
Restricted or unavailable regions: Some regions and countries are restricted due to carrier limitations, customs, or regulatory reasons. If a destination is unavailable at checkout, contact support@wadeliving.com for options.
Address requirements: A physical street address is required for delivery. We cannot deliver to PO boxes.

Carriers we use: We ship with USPS, UPS, FedEx, and DHL. We select the carrier and service level that best fits the item’s size, value, and destination.
Multiple packages: Orders with multiple items may ship in separate packages; each package will have its own tracking number when available.
Signature and high‑value items: For high‑value or fragile items we may require a signature on delivery. If a signature is required, we will note this in your shipping confirmation.

How costs are calculated: Shipping costs are calculated at checkout and reflect item size, weight, destination, and carrier rates at the time of purchase.
Handling fee: A handling fee is included in our shipping calculation to cover packaging and processing. Shipping estimates shown on product pages and at checkout include this handling fee.
Free or flat‑rate shipping: Any free‑shipping or flat‑rate promotions will be shown at checkout and applied automatically when eligible.
Custom quotes and freight: Oversized or freight items may require a custom shipping quote; we will contact you if additional charges apply.

International orders: Customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the checkout price unless explicitly stated.
Customs delays: Customs inspections can add time to delivery; we cannot control customs processing times.

Tracking: You will receive tracking details by email or SMS as soon as each shipment is prepared. If your order ships in multiple packages, you’ll receive separate tracking numbers.
Marked delivered but missing: If tracking shows delivered but you cannot locate the package, check with neighbors and building management and confirm the shipping address on your order. Allow 24 hours for carrier updates. If still missing, contact support@wadeliving.com and we’ll investigate.
Carrier delays: Once a package is with the carrier, delivery timelines are determined by the carrier. Weather, routing, and staffing can cause delays beyond our control.

Damaged in transit: If an item arrives damaged, keep the packaging and take photos. Contact support@wadeliving.com immediately so we can assist with the carrier claim and arrange a return or refund if appropriate.
Lost shipments: If tracking shows a package lost, contact us and we will work with the carrier to locate or file a claim. For lost shipments we may require proof of shipment and tracking details.

Incorrect addresses: Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses, missing apartment/unit numbers, or customer‑requested address changes after an order is placed.
Risk of loss: Risk of loss transfers to the buyer once the carrier confirms delivery to the address provided at checkout.

Extra care: Vintage and fragile items receive special packaging and may require additional handling time. We will note any special handling or shipping requirements on the product page and at checkout.
Freight delivery: Large or heavy items may ship via freight and require curbside delivery or appointment scheduling; additional delivery terms will be provided before shipment.

Email: support@wadeliving.com — we reply within 24 to 48 hours.
Phone (business line only): +1 316‑710‑6913 — this line is for business inquiries and is not monitored for customer support.
Account tracking: Track orders from Your Account → Orders at https://account.wadeliving.com.