Customer Service

If you need help with an order or have a question about a product, we’re here to make things easy. The fastest way to reach our team is by submitting the web form on this page or emailing support@wadeliving.com. 

Customer service hours and response time

  • Hours: Monday–Friday, 9:00 AM to 4:00 PM CST.

  • Response time: 24 to 48 hours during business hours.

  • Messages received outside business hours or on holidays will be handled on the next business day.

How to contact us

  • Web form: Use the contact form on this page and include your order number when relevant.

  • Email: support@wadeliving.com — include your order number, photos (if applicable), and a short description of the issue.

  • Phone: +1 316‑710‑6913 — business line only; please use email or the web form for customer service.

Track your order Want to check shipment status? Visit our Track Your Order page for the latest tracking information. If your order ships in multiple packages, each package will have its own tracking number.

How to initiate a Return or Cancellation

  • Cancellations (self‑service): You can cancel eligible orders yourself from your Orders page by selecting the order and clicking Cancel items. This self‑service option is available for orders that have not yet entered fulfillment; eligible cancellations are refunded in full to the original payment method. If the order has already entered fulfillment or shipped, please follow the returns process below.

  • Return an item (self‑service): To return an item, go to your Orders page, select the order, and click Return items. This self‑service option initiates the return request. Returns must be approved before you ship the item back.

  • If self‑service is not available: If the Cancel items or Return items buttons are not available for your order, submit a request via the web form or email support@wadeliving.com with your order number, the item name or SKU, and a brief reason for the return or cancellation. Include photos if the item is damaged or incorrect.

  • Return window and conditions: Return eligibility, timelines, and any restocking fees are described in our Return & Refund Policy. Please review that policy for details on return windows, condition requirements, and refund timing.

  • Refunds: Approved refunds are issued to the original payment method. Refund timing is described in our Payment Policy and Return & Refund Policy.

  • Freight or oversized items: Some large or freight items require special return instructions; if applicable, we will provide a return label or schedule a pickup and explain any additional steps.

What to include in your message To help us resolve your request faster, please include:

  • Order number (if applicable)

  • Product name or SKU

  • Clear photos of the item and packaging for damaged or incorrect orders

  • A short description of the issue and the outcome you’d like (refund, exchange, cancellation)