Politique de remboursement

At Wade Living, every item is selected with care — from contemporary home essentials to character‑rich vintage pieces. We want you to feel confident in your purchase, and we stand behind the accuracy and condition of the items we offer.

Return Window

You may request a return within 14 days of receiving your order.

Because many of our pieces are one‑of‑a‑kind or sourced in small batches, we accept returns only in the following situations:

  • The item arrived damaged during transit, or
  • The item does not match the description or photos provided on the product page

We do not accept returns for change of mind, fit, size, or general preference.

How to Start a Return

To begin a return, email support@wadeliving.com with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

If your item was damaged during transit, we may ask for your assistance with the carrier’s inspection or insurance process. This may include providing additional photos or holding onto the packaging until the claim is resolved.

Our team will review your request and provide next steps. Items sent back without prior approval cannot be accepted.

Return Conditions

If your return is approved:

  • The item must be returned in the same condition in which it was received
  • Whenever possible, please use the original packaging
  • Return shipping instructions will be provided after approval

Non‑Returnable Items

For safety and hygiene reasons, certain items cannot be returned. These include:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized items
  • One‑of‑a‑kind handmade pieces
  • Personal care goods
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

We do not offer direct exchanges. If you’d like a replacement, please complete the return process (if eligible). Once approved, you may place a new order for the item you want.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or denial. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may require additional time to finalize the posting.

If more than 15 business days have passed since your refund was approved, please contact us at support@wadeliving.com or by phone at +1 316‑710‑6913.